Continuum of Care

Crisis Assessment and Support Team

The Crisis Assessment and Support Team (CAST) is a 24 hour mental health crisis service for people age 16 years and older.  The team is made up of clinicians specializing in mental health/addiction service.


  • 24 hour phone line offering crisis assessment and support, education, and direction to community resources
  • Face to Face crisis assessment and support of individuals admitted in an emergency department of Haldimand and Norfolk counties
  • Crisis assessment and support of individuals urgently referred to CAMHS
  • Face to Face short-term crisis counselling and referral to appropriate community service as required


  • To offer supportive interventions to individuals experiencing a mental health crisis
  • To link individuals during and following a crisis with the necessary community resources and support systems, including peer support, to prevent further crisis
  • To support caregivers, including family members, in managing mental health crises through educational and problem-solving approaches.

All services are confidential and supplied without cost.

Back to top